What awesome customer service!
Both fork rebuild kits arrived in a timely manner. A quick check revealed all genuine replacement parts and the correct quantity in each kit. Unfortunately, later it was discovered that 1 seal in each kit was incorrect. I received (2) of part number 51414-KCR-003 and the correct part number is 51414-MFR-671.
Due to time constraints for completing the repair, I bought the correct 2 bushings locally. I reached out to the Wingstuff about the situation, and my goodness, what awesome customer service! Any and every way to help me with the problem was offered up. Since I had already bought correct bushings locally and the forks were rebuilt, the company offered to fully reimburse me for the cost of those parts. I readily accepted that offer. I could not be more satisfied! Many thanks everyone involved. Ride safe all. |