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Member Since:
06.09.2022
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Red 2018 Honda Gl1800DA
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High Capacity Trunk Lid Candy Ardent Red for 2018-20 Gold Wing Tour
ITEM CODE: COH-18-GW-LID-RED, SKU: COH-18-GW-LID-RED
Dubious situation to be in.
| Wingstuff.com's customer service? 5-stars all day long. They're always VERY fast to respond to emails and they're pleasant on the phone. Great people. Stuff is always delivered super-quick. Absolutely love this company. This is the first place I come for Goldwing stuff; that's not changing for the foreseeable future. I've used other websites in the past, but WingStuff is one I'd trust the most. This actual product is probably 5-stars in quality, if it's manufactured correctly and such. Color match was spot-on. Finish/base manufacturing seemed really nice. So why 1-star? Because this situation put me in a rather unpleasant position I never want to be in the middle of again. Your mileage may vary. WingStuff is great. Corbin... is "OK". Being on the middle-outside is awful if anything goes wrong; something went wrong. As clearly stated in the description, this is a custom-order product that's specially manufactured when ordered -- no big deal. I received the product within the expected timeframe (1-month after order). However, the product I received was defective. The holes to attach the lid were misaligned, so it could be attached in an upright position, but it would absolutely not close. You could see on the shell exactly where the holes should have been drilled (there were divots for indicating the hole center) -- the holes were all offset, some worse than others. One hole wasn't even drilled? Apparently some questionable QC practices? The installation is arguably very simple. Corbin's instructions are... kind of awful. Most of the instructions revolve around installing their aux lighting and trunk rack? I'd have rather had dedicated instructions for the lid + some supplementals for "if you have these other components". Either way, upon realizing the issue with the holes, I emailed a bunch of photos to WingStuff -- they replied very quickly, and said they'd forward my email to Corbin, and recommended also reaching out to Corbin since logically Corbin should handle their warranty stuff? Made sense to me. I sent a message through Corbin's website on a Monday. Friday rolled around, no ability to know they got my message, so I sent another one. Finally got an answer from the 2nd message after a couple hours. Basically a "Start a warranty claim directly with the company you purchased the item from. You can also call our installers." OK. I called Corbin installers - maybe I was doing something stupid? Installation SEEMS stupid-simple. I'm very handy, but I'm also human. Talked to their tech. Explained my situation. Nice guy. When I mentioned I bought it through Wingstuff, it became sort of an "Oh... You're probably going to need to go through the vendor then..." But, I was asked to email what I'd already sent to WingStuff to it could be given to someone else in Corbin. Did that. ...No response for a week. Sent a follow-up asking if they received my email -- turns out there email system had deleted the first email. Great. Manager was out though, so had to wait 2 weeks for them to show up. Eh', I can appreciate people taking vacation. Eventually he got back. I ended up getting a return label provided to me on 8/21 to send it back to Corbin. It arrived back with them on 8/29. And then there was radio silence. I figured the product requires 4-6 weeks to make, so I'd be waiting again. I'm a patient person. After 6 and a half weeks, I reached out to Wingstuff (10/16) to find out if I could be expecting a replacement soon? They were wonderful enough to reply within 24 hours, letting me know they'd reach out to Corbin and that I could also reach out to Corbin since the warranty goes through them. Given Corbin's prior apparent stance on vendor vs direct customer, I decided to wait a week to see if Wingstuff got an answer. I guess they didn't. I called Corbin to try to ask about the situation since I had the RMA number. Perhaps unsurprisingly, their official response was basically that they can't really help me because I was going through a 3rd party on the order. (The person on the phone was really nice. Even if she couldn't help me per company policy?) I followed up with Wingstuff again on 10/31 to ask them to check with Corbin again - now 9 weeks after Corbin had received the returned item. Again, they were super responsive - polar opposite of Corbin. End result? Apparently Corbin's organization (much like their email responding) leaves something to be desired. Sounds like confusion occured. Apparently it was concluded they could get the trunk started/finished in 1 week and then shipped immediately after if I wanted. Kind offer, but given the situation up to this point, I asked to have this saga just ended instead. I didn't want to deal with an extended saga if the replacement was also bad. I find myself inclined to avoid Corbin at this point. Wingstuff made me whole - which I appreciate. So... Long story short, if you'd going to deal with Corbin, do so at your own risk? And you should probably do it directly, since they won't really help you with their products otherwise? Although, if you go through WingStuff, I guess I have faith in them making sure you'll end up 'right' in the end - so maybe you should stick with Wingstuff even on this? Either way - it's a potential headache of a situation for a rather expensive product that gains a little bit of extra space. Not worth the headache to me, in the end. Additional note: I have a 2018 DCT Airbag model. Apparently when they say "Passenger Armrests will not fit", they also mean the stock ones from that model? So... Not a "great" fit for a DCT Airbag version of the goldwing in that respect -- leaves gnarly holes in the passenger backrest basically - you'll need to find a nice way to cover them (I 3-d printed some covers.) |
Fred Harmon's Maintenance Videos for 2018+ Honda Gold Wing
ITEM CODE: FH2018VIDS, SKU: FH2018VIDS
08.26.2023
Great videos for most everything - absolutely worth the price.
| I certainly haven’t watched all the videos by any stretch, and maybe I could have found “free” stuff on YouTube for most of what I’ve used so far. However, the level of detail and useful information in these videos is probably second to none. Fred always indicates the necessary tool size, points out just about every possible detail you could ever need to know. Maybe doesn’t always indicate torque specs, but certainly does when it’s important. Not the most lively narrating, but very clear and easy to understand. Very professional. Sometimes I get a bit annoyed by the speed when I want a quick review, but for the most part, I find I can just watch them once to get an overview of what’s going to happen, then play them again while doing the job. The speed of the videos so far have meant that I can more or less do the job simultaneously while they play, which has some nice benefits. I don’t think I’ve had an instance so far where I feel like a step was skipped - in many other videos for other things I’ve watched, I think steps sometimes get edited out (accidentally, I presume), but I have yet to have that feeling with Fred’s videos. I kind of wish the videos would start off with an intro of all the tools I’m ultimately going to need, so i don’t have to make note while listening during the first run through. Instead, there’s basically always the first 20-30 seconds of legal disclaimer. Eh’. At least he seems to always say the sizes of the socket/Allen wrench needed - I always greatly appreciate that. In most cases, seems both removal and reinstall are addressed, which is nice. Although side cowl doesn’t seem to be addressed for reinstall - but, it’s not terribly hard, so maybe no value. A lot of videos I’ve seen by others will frequently give you the ‘how’ of removal and then just kind of leave it to you to figure out the reassembly. Most of the time, seems Fred’s shows the reassembly. Definitely worth buying. Biggest overall complaint is perhaps with the Vimeo platform that host the videos. Kind of clunky at times (on iPad or phone at least), but it works. End of the day: Thanks, Fred, for the high quality instruction and attention to detail. |
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