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James
Lake Havasu City, AZ, US, 86406
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James
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Member Since:
10.23.2018
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30K Dual Pack Bluetooth Headset
ITEM CODE: SE30K-03D, SKU: SE30K-03D
11.30.2018
Sena Customer Service
| The customer service agent at Sena (Zendesk) has emailed me that Sena currently cannot keep up with the number of RMA's that they have to deal with, which suggests a distinct problem the current batch of Sena products. Ten days after receipt of my RMA units, some replacement units have finally been ordered for me...ordered, not sent. The good people at Wingstuff have been helpful in every way that they can. This is a Sena problem. |
30K Dual Pack Bluetooth Headset
ITEM CODE: SE30K-03D, SKU: SE30K-03D
11.27.2018
Sena Customer Service
| At the recommendation of the Zendesk service agent for Sena, I returned my 30K Dual Pack to Sena on an RMA nine days ago. I have proof of their receipt of my units. The Sena/Zendesk agent now refuses to answer my emails, and can't be reached by phone. My units have not been returned, and I think I've been screwed, big-time. It smells just like a company that's going out of business. |
30K Dual Pack Bluetooth Headset
ITEM CODE: SE30K-03D, SKU: SE30K-03D
11.23.2018
Sena Customer Service
| Sena's customer service is being handled by a company named Zendesk. It is now completely impossible to reach an actual Sena employee, for any customer service related issue. Judging by the broken English used by their "Service Agents" they are located outside the U.S. The agents I have communicated with, seem to have trouble understanding or comprehending the simplest of complaints or instructions, and have told me things that have proven to be untrue. I have it in writing (from one of these service agents) that the Sena 30K Dual Pack will lose its intercom ability, when used with a Sena Freewire that is turned on, which makes it completely useless on my 2013 Goldwing, equipped with a Freewire. At their suggestion, I have returned my 30K Dual Pack to Sena, for replacement. However, I'm now experiencing problems in getting them to send my replacement units to me. Sena is either unaware of these problems, or simply doesn't care. Either way, I am so incredibly sorry that I had any faith in Sena products, to begin with. |
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