Policies

Our Policies

Place Orders Online 24/7 OR Toll Free at (800) 260-4050
Call any time from 8:00am - 5:00pm Mon-Fri (Pacific Time Zone)

OUR LOW PRICE GUARANTEE:

We'll Match ANY Advertised Price by ANY company!!

We pride ourselves in being the world's low price leader with our everyday rock bottom pricing, but with so many products to offer we may have missed something. If you can show us a lower price including freight on a product available for purchase on any other website (excluding Ebay, Close-Out merchandise and other auction sites), call us Toll Free 800-260-4050 and we'll gladly match it.

Product Return Policy

No Restocking Fees!!! - Return Requests must be made within 20 days of invoice date, in original, un-installed, un-opened manufacturers skin-pack packaging and in brand new condition just as you received it to be eligible for return. Items not meeting this criteria cannot be sold as new again to someone else and will be shipped back at customers expense if received that way by our returns department.

If you need to re-order anything you are returning, re-order online as normal separate from this return. Shipping costs are the responsibility of the customer, we do not refund shipping. Refunds are issued back to your credit card after inspecting your items, and determining their condition meets the above criteria.

Eligible items MUST be submitted using our Quick Online Return Request Form to receive a Return Authorization Number by email.

click here » Online Return Request Form.

Defective Merchandise

Will be replaced when we receive yours back and verify it is actually is defective.

Open Skin-Pack Packaging

We cannot accept any item that is not in it's original, un-opened skin pack. We cannot sell an opened skin-pack item as new to someone else. Common sense, if it is not still in it's original un-opened skin pack or box, it is no longer re-sellable. If we cannot sell it again as new, we cannot take it back. Color Match Items are special order only and will incur a 20% Re-Stocking Fee If Returned within 20 days of original invoice.

We maintain a high level of quality with our products, If you think you may return an item, Do Not tear open the skin pack, if we cannot sell it again as new in it's original un-opened skin pack, we cannot take it back.

Shipping Shortages

In the event of any item that is shown on the invoice but not in the shipping box, that shortage must be reported to us within 24 hours of receiving that shipment to qualify for investigation.

Other Policies

Questions

Call Toll Free 800-260-4050 and we will do our best to help you with your order or any question you may have. Allow extra time for answering special requests!

Back Orders

Items on back order status will remain on order and will not be charged until the day they actually are received and shipped to you. If an item is on back order over 60 days, that order will be cancelled unless we are instructed otherwise by sending us an email thru our online contact form. 

Product Pricing / Info

While we do our best to keep all pricing and product info accurate, all prices subject to change, and we are not responsible for any typographical errors that may occur.

Payment:

• We accept MasterCard, Visa, Discover and American Express
• Sorry no C.O.D.'s

Sales Tax

Any orders shipped outside the state of California there is No Sales Tax!! All California residents must pay 8.75% sales tax on all items purchased.

Product Reviews

Our review policy is simple - we ask that you write ONLY about the product being reviewed and that you keep it clean. This is not the appropriate place for questions, conversations, mentioning another product/website, etc., and we reserve the right to remove any review that does so. Please stay on point.

Company Information

Are You In California?

Visit Our Southern California Retail
Superstore and Service Center

Mon-Fri 8am to 5pm, Sat 9am to 3pm
20902 Bake Pkwy, STE 106
Lake Forest, CA 92630

TOLL FREE: (800) 260-4050